Store & Return Policy
We understand that purchasing your wedding dress online can be a little scary, which is why we wanted to make sure everything is outlined clearly so that you feel more informed before you make your decision. If you have any other questions after reading this, please don’t hesitate to email us at firstname.lastname@example.org
1. SHOP POLICY
- Each D&A dress is made to order according to your individual size or standard size, it’s your responsibility to take the measurements correctly. In the case that you provide incorrect measurements, you are responsible for covering any and all alteration fees which depend on the required corrections.
- Please understand that your dress may need alterations with a local seamstress to get the perfect fit. Depending on the style, most D&A dresses require 4-6 weeks to be completed, therefore, you need to allow sufficient time for additional alterations that maybe be needed before the wedding date.
- Rush orders can be completed as well. To make sure you get your wedding dress on time, before placing your order, please notify us of your wedding date, so we can set your order as a priority and manage the processing time.
- After your order has been confirmed, you can only change the size within 3 days, as the dress goes into production as soon as D&A receives the order. Any changes in the size after that might cost an extra fee.
D&A will not take responsibility when the final design of a custom order does not match the image in your mind. Any modifications and customizations to the original design (from our collections) should be clear before you make a purchase.
We will create a vision board that collects your measurements and all the details of the dress according to your requests. Once you have confirmed this board, no changes will be accepted due to any personal reasons.
2. PAYMENT & TIME FRAME
Every D&A dress takes a minimum of 4-6Sometimes a dress might need 2-3 additional weeks for the acquiring and preparing of the materials and fabrics if that style is out of stock at the moment you want to order your dress.
Delivery in 7-9 working days.
We offer only one option for payment to get the process started through Paypal.
You will pay the full payment (of the order including postage) directly to our PayPal account via email.
3. RETURNS POLICY
At D&A, we want you to feel and look amazing in your dress. We recommend contacting us through email email@example.com for assistance before making a purchase if you are unsure of your size or displayed color. If you are not happy with your gown we've made it easy for you to return it back to us.
We DO NOT provide refunds.
We do allow exchanges on return of full-priced items. You will be provided with a store credit to place your exchange order.
What Can Be Returned?
- All full-priced items can be returned; excluding custom dress, custome size chart dress, final sale items & any paid packaging such as garment care bags/ gift boxes.
- For hygiene reasons; earrings, bodysuits, under-garments/intimates & bikini’s cannot be returned.
Return Process & Conditions
- All eligible items must initiate return within 14 days of receipt. In other words; you must lodge/present your item to the post office to start its return within 14 days from date of delivery.
- Returns requested/ attempted outside of the 14-days from the date of successful delivery (obtained from the supplied tracking details) will be denied and returned to customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any smells.
- Items must be free of any stains/markings e.g. Fake tan/Make-up, excessive hair and perfume scents.
- Items must have all tags, including any original hangtags attached.
- Items must be returned in their original condition for re-sale.
- Gift cards are non-returnable and non-refundable.
How Can I Return My Purchase?
To return your item/s, please send email to firstname.lastname@example.org. Enter your order, your unique order number and your tracking number when you ship it back.
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. We do not provide refunds.
Private Shipping Returns
If you intend on using a private shipping service for your return ie. DHL/ UPS/ TNT/ FEDEX etc, & you require a physical return address.
The returns team will respond to your request whilst reviewing & accepting your return request & provide you with an alternate physical shipping address.
- All pending return requests will be actioned within 5 business days from date you sent email. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
- Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
Faults & Warranties
- D&A cares about your purchase, hence why all products purchased from this website are checked by human hand under camera supervision prior to shipping. Further to this, your product is double-checked before it is packaged by the person shipping your order.
- In the event of an unexpected fault, D&A is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval).
- For all faulty claims, immediately email us for a return request and attach clear photos of the claimed faults on the product.
- Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all joints & moving parts are checked/ tested prior to shipment.
- Store Credit can only be used online at our website dabridal.vn.
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in USD.
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
- Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.
The colors of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.