1. What does Made-To-Order Mean?
Wedding dresses from D&A bridal are made-to-order, which means D&A doesn't carry a stock of dresses. D&A will make your dress just for you after you place your order. You will give us your measurements (if you want a custom size chart) or choose standard size chart. You can make some modifications/changes to any of our initial designs.
2. How do I place an order for a made-to-order item?
You will proceed through the check out as usual & make full payment when making a Made-to-order. Your order will only be shipped upon arrival of the ordered Made-to-order item/s.
3. Are made-to-order delivery dates guaranteed?
No. Made-to-order dates are not guaranteed and delays may occur. Mainly due to fabric sourcing , shipment held by customs or unforseen production delays.D&A is not held liable for any unforeseen delays that may occur if you wish to Made-to-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations...Hence why we recommend placing an order for a made-to-order item at least 2 months before your wedding day.
4. What if I don't need the made-to-order gown any more?
In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself or D&A, cancellation of the Made-to-order may be permitted and a store credit will be issued as per our online store policies. We do not refund for cancellation of made-to-order's.
5. When should I purchase a made-to-order item?
We only recommend placing an order for a made-to-order item when your event (where you intend to wear your made-to-order gown) is held at least 1 month after the estimated made-to-order delivery date advertised on the product page.
6. My made-to-order won't arrive in time, can I cancel & refund my order?
No. Please kindly note, Made-to-orders cannot be cancelled / refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.